The Retail Doctor launched in 1994. In the past 25+ years, Bob Phibbs has become an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
Bob Phibbs was named one of the top retail influencers of 2018. He is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. His website and blog have been named Best On The Planet For Retail in both 2017 and 2018 by Feedbuzz and was listed on over twenty retail influencer lists in 2018, often as #1.